Quality policy: The Directorate of TALLSA, SL is fully convinced of the quality management’s importance and usefulness, in a continuous improvement and customer satisfaction framework. For that reason, there is implemented a Quality Management System based on the UNE EN-ISO 9001 norm. With this commitment of the directorate all the company staff is involved in order to follow the defined quality policy and accomplish the stated goals:
• Implement, develop and maintain a Quality Management System and encourage the commitment of the directorate.
• Meet legal and regulatory requirements, as well as the commitments to the customers.
• Follow the market’s evolution and, if possible, anticipate its needs.
• Encourage the staff’s participation and learning, aiming to a continuous improvement of the management system.
• Ensure the quality of our services and the established deadlines.
• Assist our customers by providing know-how and always trying to solve and innovate for the benefit of both, keeping an open and collaborative relationship.
• Getting a mutually beneficial relationship with suppliers in order to increase the capacity of both to create value.